Shipping & Returns

Because every piece you choose is part of your story, we take great care to ensure it reaches you smoothly and safely.

Shipping

We currently ship to the following countries:
Belgium, Germany, Austria, Spain, Italy, France, Luxembourg, the Netherlands, Poland, Portugal, the United Kingdom, and Switzerland.

Once your parcel is on its way, you will receive a tracking number to follow its journey.
Delivery times may vary depending on your location.

Processing Time

Orders are prepared with care and typically ship within 1–3 business days for in-stock items.

Artist Collaborations & Pre-Orders

Crafted With Intention

Some pieces are created in collaboration with artists and are available by pre-order only. These limited-edition items are made with intention and care.

Made to Order: Crafted just for you — not held in stock.

Lead-Time Alert: Please check the estimated shipping time on each product page before ordering.

Mixed Orders: If you order both in-stock and pre-order items, your order will ship once everything is ready. For faster delivery, we recommend placing separate orders.

Returns & Exchanges

Because every piece is unique and crafted with care, we are unable to accept returns or exchanges, including made-to-order pieces, except in the unlikely event that your item arrives damaged or faulty.

If your piece arrives damaged, please contact us within 48 hours of delivery at [email protected] with clear photos of the item and packaging.

Once reviewed and approved, we will arrange a repair, replacement, or refund.

Please note:

We cannot offer refunds or returns for made-to-order items.
We cannot accept returns for any other reason.